SimpsInns Upgrades to ACR EPOS Solutions Across Their Group
in General April 29, 2025
SimpsInns, one of Ayrshire’s best-known hospitality groups, has recently completed a full upgrade of their EPOS systems across multiple venues with ACR Epos Systems. With a focus on faster service, mobile ordering, and customer loyalty, the project has transformed the group’s operations from the ground up.
Venues Installed
- The Loans Inn
- The Potting Shed at Si!
- The Terrace at Si!
- The Gailes Hotel & Spa
- GG’s Golf & Leisure
- The Waterside Hotel
A Project That Started with Si!
Back in Spring 2023, SimpsInns first approached ACR to discuss a new EPOS setup for Si! in Irvine, where The Potting Shed and The Terrace were undergoing major refurbishments. They needed a modern EPOS solution with handheld ordering tablets to improve service flow and customer experience.
ACR installed a full EPOS system, kitchen printers, and SPOS Remote handheld tablets, all managed through the SPOS Back-Office Suite, giving Si! greater control and visibility over operations.
Expanding the Rollout: The Waterside Hotel
In Spring 2024, SimpsInns extended the project to The Waterside Hotel in West Kilbride, a flagship wedding and events venue. With an outdated EPOS system in place, the goal was to modernise service and enhance guest experiences, particularly across their large outdoor areas.
ACR supplied new EPOS terminals, kitchen printers, and SPOS Remote handheld tablets. Staff were also equipped with payment-enabled handheld devices, allowing them to take orders and process payments outdoors without returning to fixed till points — a major boost in service speed and efficiency.
GG’s Golf, Spa & Leisure
Next up was GG’s — a unique site combining a restaurant, spa, and golf driving range. Again, ACR delivered a full EPOS upgrade, including handheld tablets and mobile payment devices to support table service and upselling opportunities on the range.
Importantly, ACR also integrated the EPOS system with GG’s EGM Golf Ball Dispensing Machines. Customers can now purchase a ball credit at the till, receive a barcode, and scan it at the dispenser — a seamless and modernised experience.
The Gailes Hotel & The Loans Inn
Following the successful installations at The Waterside and GG’s, ACR rolled out the same modern EPOS solutions at both The Gailes Hotel and The Loans Inn, maintaining consistency across the SimpsInns brand.
Guestline PMS Integration
Earlier this year, SimpsInns adopted the Guestline PMS (Property Management System) across several of their sites — The Waterside, The Gailes Hotel, GG’s, and The Loans Inn. ACR’s EPOS system integrates seamlessly with Guestline, enabling guests to effortlessly charge food, drinks, and spa treatments directly to their hotel account.
SPOS Loyalty & Gift Card Manager
To further enhance customer engagement, SimpsInns also switched to ACR’s SPOS Loyalty & Gift Card Manager. Their previous provider’s system had reached end-of-life, so ACR provided a full migration and upgrade. The new solution rewards loyal customers and allows the group to sell and redeem gift cards across all their sites — strengthening customer retention and driving new revenue.
Key Solutions Delivered by ACR
- SPOS EPOS Software
SPOS is a powerful, flexible EPOS software solution that manages sales, stock, promotions, and reporting across multiple venues. It’s designed specifically for hospitality environments, helping SimpsInns streamline operations and improve customer service. - VMAX Hardware Terminals
VMAX terminals are robust, high-performance touchscreen tills built to handle the demands of busy hospitality settings. They offer reliability, speed, and an intuitive user interface, ensuring smoother transactions and quicker service for SimpsInns' teams. - SPOS Remote Handheld Tablets
SPOS Remote handheld tablets allow staff to take orders directly at the table or outside areas. Orders are instantly sent to the kitchen or bar, improving accuracy, reducing wait times, and creating a better experience for guests. - SPOS Remote Payment Integration on Card Terminals
Staff can now take orders and process payments on a single mobile device. This eliminates the need for multiple trips between the table and the till, helping to speed up service, reduce order errors, and maximise revenue opportunities — especially in outdoor and event spaces. - Guestline PMS Integration
By integrating the EPOS system with the Guestline Property Management System, guests can easily charge food, drinks, and spa services to their hotel room. This seamless connection improves billing accuracy and enhances the overall guest experience. - SPOS Loyalty & Gift Card Manager
ACR's loyalty and gift card solution enables SimpsInns to reward regular customers and attract new business. Customers can now earn points on purchases, redeem rewards, and buy or spend gift cards across all SimpsInns sites, driving loyalty and boosting revenue.
“SimpsInns have recently implemented SPOS EPOS and Loyalty systems into our businesses and the experience has been nothing short of exceptional.
The EPOS system has allowed us to send orders direct from tables to the kitchen, without the team having to write orders and go back to process at a till point. This has resulted in fewer mistakes and a better guest experience.
The process of implementation was smooth and efficient thanks to the team at ACR. They took a genuine interest in understanding our business needs to ensure a seamless implementation. Their attentive approach ensured any potential disruptions were minimal and the transition was seamless.
The aftercare has been exceptional — the team are always only a phone call away to answer our queries and assist with any issues we may have.
We would have no hesitation in recommending ACR to any business looking to enhance their operations.”
Thanks to the strong partnership between SimpsInns and ACR Epos Systems, the group is now fully equipped with state-of-the-art technology designed to support exceptional service, drive revenue, and deliver a seamless guest experience.