Why EPOS Support & Consumables Are Just As Important As the System Itself

Why EPOS Support & Consumables Are Just As Important As the System Itself

in General June 19, 2025

It’s Not Just the System — It’s What Comes With It

The Hidden Cost of Downtime

Downtime

A technology breakdown isn’t just an inconvenience—it’s lost sales, frustrated customers, and stressed staff. That’s why choosing an EPOS provider with top-tier support and consumables isn’t optional—it’s essential.

1. Fast, Expert Support When It Matters

If a till goes down during peak service or a handheld fails mid-shift, every minute lost impacts your bottom line. ACR offers:

  • Engineers available 7 days a week, 09:00–21:00
  • Business-critical response times
  • Fully accredited, in-house support

With 90% of support calls resolved same day, your system is back up before you know it.

2. Your Consumables, Delivered

We don’t just install hardware—we make sure it keeps running smoothly. ACR stocks:

  • Till rolls (thermal, receipt, & journal)
  • Credit-card/till roll supplies
  • Replacement printer ribbons, spare cables, and more

Local delivery is free, so you’re never caught short.

3. Cash Registers—Simple, Reliable, Cost‑Effective

Not every venue needs a full cloud-based EPOS setup. Our traditional cash registers, like the Sharp XE-A217, are ideal for:

  • Pubs that just need a dependable till
  • Shops with basic checkout needs
  • Small operators who want simplicity over complexity
Sharp XE-A217 cash register

These aren’t outdated—they’re expertly tailored for business owners who prioritize reliability and predictability.

4. Scalable Systems Built Around You

Your needs could change tomorrow—from needing handheld ordering to expanding into kiosks or online ordering. ACR systems are built to scale:

  • Upgrade hardware as you grow
  • Add modules (like loyalty programs or integration with Guestline PMS)
  • Switch from a cash register to a full EPOS setup without disruption
Happy bar manager

Why It Matters for You

  • No downtime = no lost sales or angry customers
  • Backed-up support means peace of mind for you and your team
  • Flexible solutions match your needs today—while preparing for tomorrow

Intrigued to learn more about tailored support and scalable EPOS solutions?

Contact the ACR team to build a setup that adapts with you.