Tempura Group Streamlines Service with ACR EPOS Solutions
in General August 11, 2025
Tempura Group, led by Brandon Van Rensburg and Mark Blake, has rapidly grown from a single Ayrshire restaurant to a multi-site operation, including dine-in and takeaway venues across Ayr, Troon, and Kilmarnock. ACR has supported this journey with tailored EPOS hardware, software, and online ordering solutions that streamline operations and enhance customer experience.
About Tempura Group
Founded just six days before the second COVID-19 lockdown, Tempura Group has expanded quickly despite challenging circumstances. Starting with a single restaurant in Ayr, the group now operates:
- Tempura Restaurants in Ayr and Troon
- Tempura 2 Go takeaway sites in Ayr, Kilmarnock and Troon
- Spudbuds (Ayr)
The Challenge
As popularity grew and multiple locations opened, Tempura faced new operational challenges: handling higher order volumes, maintaining consistency across sites, and introducing better ways to reward loyal customers. Takeaway orders were initially handled by phone or in-store, which became increasingly difficult to manage as demand rose.
ACR’s Solution
ACR implemented an integrated EPOS package to meet Tempura’s needs. The solution combined SPOS point-of-sale software with a centralised back-office (SPOS Manager) and an online ordering platform powered by QikServe. This integration delivered:
- Accurate, instantly routed orders
- Real-time reporting and centralised management
- Smoother customer journeys for dine-in and takeaway
The Complete EPOS Package
Across all Tempura sites, ACR supplied a complete, scalable EPOS solution tailored to high-volume hospitality operations:
- EPOS Terminals – Reliable touchscreen systems for quick and efficient order taking.
- Kitchen Printers – Orders print automatically in kitchens to speed up preparation and reduce errors.
- SPOS EPOS Software – Feature-rich software tailored to hospitality, from table service to takeaways.
- SPOS Back-Office Solution – Centralised reporting, stock control, and performance insights across all sites.
- SPOS Loyalty & Gift Card Solution – Reward customers and introduce branded gift cards instead of paper vouchers.
- Online Ordering (QikServe) – Integrated platform allowing customers to browse menus, order and pay, with orders routed automatically to the kitchen.
- Cost-Effective System – A scalable, affordable setup designed to grow with the business.
Loyalty and Gift Cards
To boost repeat business, Tempura recently introduced the SPOS Loyalty & Gift Card Manager. Customers can now earn points on every pound spent across any Tempura outlet, and purchase stylish branded gift cards in-store—replacing paper vouchers and making redemption simple and trackable.
Online Ordering Transformation
Tempura 2 Go moved from telephone and walk-in ordering to a QikServe-powered online ordering system integrated with SPOS. Customers can browse menus, order, and pay online; orders are automatically printed in the kitchen at the appropriate time for collection. The change reduced order errors, sped up prep times, and provided a far better customer experience.
