Why Local EPOS Support Still Matters in 2026
in General February 17, 2026
More national payment providers are now offering EPOS systems alongside card processing. On the surface, the pitch is simple. Low upfront cost. Quick setup. A monthly fee.
But EPOS is not just another subscription.
It runs orders, reporting, menus, staff, stock, and day-to-day service. When it fails, trading slows down fast.
The problem with “low upfront cost” EPOS
Subscription EPOS can suit some smaller operators, but it often comes with trade-offs that only show up after you are committed.
Common issues include:
- Monthly software licence fees that keep going
- Long contracts that are difficult to exit
- Limited flexibility on integrations and setup
- Remote-only support, or outsourced call centres
- Sales-led onboarding with limited EPOS expertise
It can feel affordable at the start, then expensive and restrictive over time.
Why local EPOS support still matters
When you work with an EPOS specialist, you are not just buying a terminal. You are buying setup, programmsding, training, and support that fits how you actually trade.
That matters most when:
- You are busy and need changes made quickly
- Something stops working mid-service
- You need reporting that matches how you run the business
- You want to improve speed without replacing everything
It is the difference between a product and a partner.
What you get with ACR EPOS Systems
ACR is a family business established in 1977, with a head office in Glasgow and sales, service, and support throughout Scotland.
We support your EPOS properly because we build and install it properly.
What this means in practice:
- Six in-house support engineers
- Direct 7-day support to our own team, not a call centre
- Experienced EPOS technicians who programme and configure your system
- No lengthy contracts tying you in
- Outright purchase, leasing, and rental options
Merchant choice matters too
Some bundled EPOS offers tie you into a single payment provider. That can limit your ability to shop around and secure the best rates.
ACR integrates with multiple credit card processing companies, so you can choose the option that works best for your business.
- More flexibility on merchant rates
- Freedom to switch provider if needed
- EPOS setup that is not built around one processor
Support when it actually counts
If your system has an issue on a Saturday night, you need someone who knows your setup and can help immediately.
Not a ticket number. Not a generic script. Not a waiting queue.
Local support means faster fixes, clearer communication, and less downtime.
Questions worth asking before you commit
Before you sign up to any EPOS deal, it is worth getting clear answers to a few practical questions.
- What is the total cost over 3 to 5 years, not just month one?
- Who supports the system day to day?
- Are you tied into a contract, and what are the exit terms?
- Can the system be programmed to match how you trade?
- Can you choose your own merchant provider?
EPOS should reduce stress, not add to it.
Thinking about changing EPOS?
If you are considering a change, or you are not sure whether your current setup is still right, we can talk it through and give honest advice.
Contact ACR to discuss your EPOS options, support, and the best approach for your business.