Is Your Current EPOS Holding You Back?

Is Your Current EPOS Holding You Back?

in General May 7, 2025

How to know when it’s time to upgrade your system

Running a modern business means having the right tools. If your EPOS system is outdated, slow, or missing key features, it could be doing more harm than good — and holding your team back from delivering the service your customers expect.

Here’s how to tell if it’s time to make a change.

1. It’s slowing you down

If staff are constantly waiting on laggy terminals, rekeying orders, or queuing at fixed tills, your system is working against you. Modern EPOS setups let teams take orders anywhere — speeding up service, reducing errors, and keeping customers happy.

2. You can’t take orders on the move

Mobile ordering isn’t a luxury anymore — it’s expected. From handheld tablets to order-and-pay terminals, mobile devices are a game-changer for busy restaurants, bars, cafes and even outdoor venues. If your team is still stuck behind a counter, you’re missing out.

3. Reporting is limited (or non-existent)

Today’s EPOS should give you more than just sales totals. You need insights — like bestsellers, staff performance, peak times, and stock trends. If you’re still relying on spreadsheets or basic printouts, it’s time for a system that works as smart as you do.

4. There’s no backup when things go wrong

Reliable support isn’t optional. If you’re constantly chasing down fixes or dealing with issues on your own, your provider is letting you down. The right EPOS partner is proactive, available, and understands your business.

5. Your system can’t grow with you

Adding new sites, offering loyalty cards, or integrating with PMS software shouldn’t mean starting from scratch. A scalable EPOS lets you expand, adapt, and stay competitive — without switching systems every time you grow.

Is it time to upgrade?

Use this simple checklist:

  • Are your terminals slow or unreliable?
  • Can staff take orders at the table?
  • Do you have real-time reporting?
  • Is your system hard to update or expand?
  • Is support slow or unhelpful?

If you’ve ticked even a few, it’s worth exploring a better solution.

Talk to ACR

We’ve helped businesses across hospitality and retail upgrade their EPOS setup — with systems designed around real-world needs. From handhelds and loyalty systems to PMS integrations and aftercare, we make switching easy.

Ready for an upgrade that works? Contact the ACR team today.