ACR Epos Systems Installs New EPOS Solution at Kilmarnock Barassie Golf Club

ACR Epos Systems has completed a new EPOS installation at Kilmarnock Barassie Golf Club in Troon, replacing an unreliable system with a faster, more dependable setup for clubhouse service, member payments and live reporting.

ACR Epos Systems has completed a new EPOS installation at Kilmarnock Barassie Golf Club in Troon, Scotland.

The club had recently installed an EPOS system from another provider, but the system was slow and unreliable. For a busy golf club with members, visitors, food service and bar operations to manage, this created unnecessary pressure for staff.

ACR supplied and installed a new EPOS solution designed to improve speed, reliability and control across the clubhouse.

About Kilmarnock Barassie Golf Club

Kilmarnock Barassie Golf Club is one of Ayrshire’s best-known golf clubs.

Founded in 1887, the club sits on the Ayrshire coastline and offers a traditional links golf experience for members and visitors. Its Barassie Links course is the club’s Championship layout and has hosted a long list of prestigious amateur and professional events over the years.

The club has also been used for Open qualifying on many occasions, adding to its strong reputation within Scottish golf.

Away from the course, the clubhouse plays a key role in the member and visitor experience, with bar, lounge and catering facilities used throughout the year.

The Challenge

The club needed an EPOS system that staff could rely on during busy service periods.

The previous system was causing issues because it was:

• Slow to use
• Unreliable during day-to-day service
• Not giving the team the confidence they needed
• Creating avoidable delays for staff and customers

For a golf club environment, speed and accuracy matter.

Members may be ordering at the bar, visitors may be dining after a round, and staff need to process food, drink and payments without the system getting in the way.

The Solution

ACR installed a new EPOS setup built around reliability, speed and ease of use.

The installation included:

• EPOS terminal
• Kitchen printer
• SPOS Remote handheld ordering
• SPOS Membership System
• SPOS Back-Office Suite
• DOJO integrated card terminals

This gives the team at Kilmarnock Barassie a connected system for front-of-house ordering, kitchen communication, member accounts, reporting and card payments.

Faster Table Service with SPOS Remote

SPOS Remote handheld ordering allows staff to take orders directly from the customer’s table.

This helps improve service in several ways:

• Orders can be sent through quickly
• Staff spend less time walking back and forward to the till
• Kitchen orders are clearer
• Mistakes are reduced
• Customers receive a faster service

For a busy clubhouse, this is a practical upgrade. Staff can take orders where the customer is sitting, send them straight through, and keep service moving.

Member Accounts and Cashless Payments

ACR also installed the SPOS Membership System.

This allows members of the golf club to have their own accounts, supporting cashless payments and helping the club manage member transactions more efficiently.

For golf clubs, this can make a real difference. Members expect a smooth experience when using the clubhouse. A joined-up membership and EPOS system helps staff process transactions quickly and gives the club better control over account activity.

Live Data and Back-Office Control

The SPOS Back-Office Suite gives the management team access to accurate live data.

This helps the club keep a closer eye on sales, activity and performance without waiting until the end of the day or week to understand what has happened.

For food and beverage teams, live information can support better decisions around:

• Staffing
• Stock
• Product performance
• Peak service times
• Member and visitor spending patterns

The result is a clearer picture of how the clubhouse is trading.

Reliable EPOS with 7-Day Support

The new system is fast, reliable and supported by ACR 7 days a week.

That support matters for a busy golf club. Clubhouse trade does not only happen Monday to Friday. Weekends, competitions, events and visitor bookings all place demand on the system.

Knowing that support is available gives the team extra peace of mind.

Customer Feedback

Kilmarnock Barassie have been very impressed with our new EPOS system. It is much easier and quicker to use and provides us with accurate live data. Having SPOS Remote handhelds allows our staff to process customers’ orders quickly and accurately. The EPOS system and Membership System is user friendly and knowing that ACR provide us with 7-day support gives us peace of mind for a very busy golf club.

A Better EPOS Setup for a Busy Golf Club

This installation gives Kilmarnock Barassie Golf Club a faster, more dependable EPOS system built around the way the clubhouse operates.

The combination of fixed EPOS, handheld ordering, kitchen printing, integrated payments, member accounts and back-office reporting gives the team a more joined-up way to manage service.

For staff, the system is easier to use.

For members and visitors, service is faster and more accurate.

For management, live data gives better visibility across the operation.

Looking to Upgrade Your EPOS?

If your current EPOS system is slow, unreliable or difficult for staff to use, ACR Epos Systems can help.

We supply EPOS solutions for golf clubs, hospitality venues, restaurants, bars and leisure businesses across Scotland and beyond.

Contact the ACR team to discuss EPOS terminals, handheld ordering, member accounts, integrated card payments and back-office reporting for your venue.