SPOS Loyalty & Gift Cards – Reward Your Best Customers

Winning new customers is important, but encouraging existing customers to return is often where long-term value is created. Whether you run a bar, restaurant, hotel, sports club, social club or fast food outlet, rewarding repeat visits can help build stronger customer relationships while increasing repeat business.

SPOS Loyalty & Gift Cards are designed to make that process simple. Rather than relying on paper stamp cards or separate loyalty systems, everything is managed through your EPOS, giving staff an easy way to reward customers while providing managers with better visibility and control.

Designed for busy hospitality businesses

Customer loyalty should fit naturally into your day-to-day operation. The SPOS Loyalty & Gift Card system works alongside your EPOS, allowing loyalty rewards and gift cards to become part of the normal sales process.

Whether customers are collecting points, redeeming rewards or using gift cards, staff can manage everything directly from the till without switching between different systems.

Who is it suitable for?

SPOS Loyalty & Gift Cards are ideal for businesses where repeat customers play an important role.

• Bars
• Restaurants
• Hotels
• Sports Clubs
• Social Clubs
• Fast Food Outlets

Whether customers visit every day or only occasionally, loyalty programmes provide another reason for them to return.

Reward customers your way

Every business is different, which is why loyalty schemes should be flexible.

SPOS Loyalty Manager allows businesses to create reward structures that suit the way they trade.

Examples include:

• Loyalty points earned for every pound spent.
• Targeted offers for loyalty members.
• Time-specific promotions.
• Double points on quieter weekdays.
• Coffee stamp rewards after a set number of purchases.
• Student, NHS or emergency services discounts where appropriate.
• Gift card vouchers.

This flexibility allows businesses to encourage repeat visits without changing the way staff normally work.

Quick registration at the EPOS

Signing customers up should never be difficult. New loyalty members and gift card users can be registered directly at the EPOS or online, making it easy to start building customer relationships from the very first visit.

Because registration is straightforward, staff are more likely to introduce the programme during service, helping businesses grow their loyalty database over time.

Checking balances is simple

Customers often want to know how many points they have available or the remaining balance on a gift card.

SPOS allows staff to check balances quickly from the EPOS, with the option to display or print the information. Customers can also check their balance online, giving them convenient access whenever they need it.

Loyalty at the point of payment

One of the biggest advantages of an integrated system is that loyalty becomes part of the normal payment process.

When a transaction reaches the payment stage, staff are prompted to ask whether the customer wishes to use a loyalty account or gift card. There is no need to remember separate processes or additional systems.

This helps create a smoother experience for both customers and staff while reducing the chance of missed rewards.

Everything managed through the back office

Managers need more than just a list of customers. They need visibility.

The SPOS Back Office provides access to customer records, loyalty balances and account activity, making it easier to understand how customers are using the scheme and monitor engagement over time.

Having this information available in one place makes loyalty programmes easier to manage while providing valuable insight into customer behaviour.

Gift cards made easy

Gift cards are more than just presents. They can introduce new customers to your business while encouraging existing customers to return.

Because gift cards are fully integrated with the SPOS system, they can be created, redeemed and managed alongside normal transactions, removing the need for standalone gift card solutions.

Supporting future developments

The current system supports magnetic loyalty cards, with an exciting mobile app currently in development. This will give businesses even more ways to connect with their customers while continuing to manage loyalty through the same trusted SPOS platform.

What to look for in a loyalty system

If you are considering introducing customer loyalty, ask yourself a few practical questions:

• Can customers register quickly?
• Can staff use the system without additional training?
• Can balances be checked easily?
• Can rewards and promotions be customised?
• Are gift cards managed through the same system?
• Can managers view customer activity through a central back office?

A loyalty programme should become part of the customer journey, not another separate system to manage.

Build stronger customer relationships with SPOS Loyalty & Gift Cards

Loyalty is about more than rewarding purchases. It is about encouraging customers to come back, understanding their behaviour and creating long-term value for your business.

With SPOS Loyalty & Gift Cards, everything is managed through one connected system, helping staff deliver a better customer experience while giving managers greater visibility and control.

Contact ACR to find out how SPOS Loyalty & Gift Cards could work for your business.